ZTE announced its 'Telco Service Agent' at MWC Barcelona 2026, an AI-native solution that translates natural language user intent into real-time 5G network orchestration. The system integrates with ZTE's AI-enhanced 5G core via an MCP Server, eliminating traditional OSS configuration delays and enabling end-to-end automation. It proactively senses user context, predicts service demand, and delivers personalized network experiences. ZTE positions this as an 'Experience as a Service' model, shifting telecom networks from passive connectivity to active, intent-driven service delivery.
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