Zendesk is acquiring Forethought, an AI-powered customer service automation startup that won TechCrunch Battlefield in 2018. Forethought, which raised $115 million in total funding and handles over a billion monthly customer interactions, will have its technology integrated into Zendesk's AI product suite including specialized agents, self-improving AI, and voice automation. The deal is expected to close by end of March, with financial terms undisclosed.
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