McKinsey: In software development, the link between inputs and outputs is considerably less clear. He says traditional metrics can require systems and software that are set up to allow more nuanced and comprehensive measurement. The new approach has been implemented at nearly 20 tech, finance, and pharmaceutical companies, and the initial results are promising.
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About the authorsLeveraging productivity insightsUnderstanding the foundationsAvoiding metrics misstepsGetting started3 Comments
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