If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Basically, usability testing helps you find issues…

Anja Petry

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Usability testing is essential for any digital product to identify problems and improve user interfaces. It involves moderated and unmoderated methods, both in-person and remote, each with its benefits and drawbacks. The process includes planning, recruiting participants, conducting tests, and reporting findings. Good usability can lead to increased sales, reduced customer service costs, and enhanced customer loyalty, while poor usability can result in loss of business, customer dissatisfaction, and legal issues.

Usability testing: the complete guide