Uber has launched 'Return a Package,' a service within the Uber Eats app that sends a courier to pick up items for return to retailers like Target and Best Buy for $5 ($3 for Uber One members). Available in nearly 5,000 US cities, the service is currently limited to items purchased through Uber Eats, valued between $20–$100, and under 30 pounds. It builds on Uber Connect and fits Uber's broader strategy of expanding its courier network into general-purpose logistics. While the $5 price point is compelling, the restriction to Uber Eats purchases significantly limits its utility compared to established reverse logistics players like UPS Happy Returns and Amazon's return network. Uber's delivery revenue hit $4.9B in Q4 2025, and the returns feature is seen as a tool to increase app engagement and courier fleet utilization rather than a major standalone revenue line.
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