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A major outage at Swedbank caused by an unapproved change to their IT systems highlights the ineffectiveness of change controls and the need for better risk management in technology organizations.

The Swedbank Outage shows that Change Controls don't work

Change management doesn’t mitigate risk

Research shows external approvals don’t work

Change is not the problem. It’s unaddressed risk

If change management doesn’t work, why do we do it?