Cisco IT shares how it reduced major incidents by 25% over 18 months while accelerating deployments by investing in observability and AI-driven automation. The approach centers on Splunk for unified telemetry and ThousandEyes for end-user network visibility, combined with AI that auto-routes incidents, suggests resolutions from 100K+ historical cases, and handles 99.998% of ~4 million daily alerts automatically. Three operational best practices drove results: risk-based change management (80% of changes now auto-approved), rigorous CMDB data quality to feed accurate AI, and structured stakeholder communications during incidents. Outcomes include 45% faster mean time to restore and 20% fewer change-related incidents.
Table of contents
The innovation tax: When speed becomes your enemyOur North Star: Innovation without disruptCisco IT’s observability approach and technologyBeyond the technology: the human element of observabilityThe bottom line: Measurable business impactReady to transform your IT operations?Sort: