Discover how Cisco CX transformed AIDA Cruises’ digital infrastructure, delivering secure, scalable connectivity and AIOps for an unparalleled guest experience.

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A Cisco CX Principal Architect details the digital transformation of AIDA Cruises' shipboard network infrastructure. The project involved deploying an EVPN-VXLAN fabric with Cisco Catalyst 9000 switches, improving Wi-Fi coverage and seamless roaming, and building a shoreside digital twin for pre-deployment validation. Additional capabilities added include wireless open roaming, location-based services, and RFID/BLE integration for asset tracking and safety. The engagement also introduced API-driven orchestration workflows and AIOps-ready assurance platforms for proactive anomaly detection — all completed within a 14-day docked window.

The Infrastructure of a Floating City: AIDA Cruises’ CX-Led Digital Transformation

Step 1 in Engineering Utopia: Defining the Blueprint

Step 2: Architecting a Reliable, Validated Network Infrastructure

Step 3: Taking Onboard Experience Beyond Connectivity

Step 4: Leaping from Efficient Operations to AIOps