Solidroad raises $25M Series A to automate customer support quality assurance with AI

Solidroad, a Dublin and San Francisco startup founded by former Intercom employees, has raised $25M in a Series A led by Hedosophia, bringing total funding to $31.5M. The company uses AI to automate quality assurance for customer support teams, reviewing 100% of interactions compared to the industry standard of 1-3%. Customers include Ryanair, Crypto.com, and Oura. Key results include a 3-point CSAT improvement at Crypto.com and 50% faster agent onboarding at major BPO operators. The company differentiates from competitors like NICE, Verint, and Zendesk-acquired Klaus by offering AI-native QA covering all interactions by default, combined with agent coaching tools.