PDQ solved AI agent hallucinations in production analytics by encoding Standard Operating Procedures as SKILLs—version-controlled, agent-executable contracts that define inputs, logic, validation, and guardrails. Instead of scaling multiple specialized agents with long prompts, they built one agent with a library of SKILLs
Table of contents
The Stakes: Why “Close Enough” Doesn’t Work in Checkout AnalyticsThe Problem: Agents Are Fluent, Analytics Is StrictWhat Is an SOP, and Why Does It Matter for AI Agents?The SKILL Paradigm: SOPs for AI AgentsWhat a SKILL Actually Looks LikeSKILLs in ProductionGet Oshri M’s stories in your inboxThe Architecture: SKILLs on Snowflake IntelligenceBuild Time: Zero-ETL DeploymentRun Time: Dual-Access StrategyEnforcement: SKILL-First Model PolicyThe Impact: One Agent, Many DomainsLessons LearnedWhat’s NextResources1 Comment
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