Tech companies use A/B testing to optimize for short-term engagement metrics like time spent, which can lead to addictive product features that harm users long-term. The author draws parallels between social media's documented negative effects and emerging concerns about AI chatbots, arguing that optimizing for engagement
Table of contents
How big tech launches features through A/B testingSkepticism of experimentationHacking human psychology for engagementWill we let the pattern repeat with chatbots?Root cause mattersWe can do betterSort: