Ship AI with Laravel: Smart Ticket Triage with Structured Output

A tutorial on building a TicketClassifier agent in Laravel that takes raw customer support messages and returns structured JSON with category, priority, sentiment, and summary fields. Each field is constrained to specific allowed values, enabling programmatic routing and filtering. The walkthrough covers schema design, testing classifications with varied messages, and wiring up a controller that validates input and returns structured responses, with the full flow demonstrated in Tinker.