The critical ServiceNow Virtual Agent vulnerability highlights a vital lesson: securing agentic AI requires a return to traditional AppSec foundations. While AI can amplify risks, the root causes often stem from classic failures in authentication and authorization.

Snyk's blog is a source of information and advice for developers looking to ensure the security of their software applications. From vulnerability management and secure coding practices to compliance standards and threat intelligence, it covers a wide range of topics relevant to software security. Through practical tips, case studies, and expert commentary, the blog empowers developers to identify and address security vulnerabilities in their code, helping them build and maintain secure software applications in today's threat landscape.

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A critical ServiceNow Virtual Agent vulnerability allowed full platform takeover using just an email address, exploiting three cascading failures: hardcoded API credentials, broken identity verification, and excessive agent privileges. The incident demonstrates that securing AI agents requires traditional application security fundamentals—threat modeling, SAST/DAST, and proper authentication—layered with AI-specific controls like red teaming. Organizations deploying AI agents should audit permissions, enforce strong identity at API boundaries, implement continuous testing, and review agent deployments with the same rigor as code changes.

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