ServiceNow CEO: AI could push grad jobless rate above 30%

ServiceNow CEO Bill McDermott warns that AI agents could push graduate unemployment rates above 30% in the next few years, as AI takes over routine entry-level tasks. He claims ServiceNow's AI platform can handle 90% of customer service tasks previously done by humans, with major companies already adopting it. Research backs this concern: a BSI study found 39% of business leaders have already cut junior headcount due to AI, and 43% plan further reductions. Gartner cautions against a 'pipeline choke' effect, warning that eliminating junior roles removes the training ground for future senior talent.