The new platform packages Salesforce’s AI and developer tools into a headless, API‑driven layer designed for software agents to execute business processes without human interfaces.

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Salesforce has launched Headless 360, a new platform that exposes its data, workflows, and governance controls as APIs, MCP tools, and CLI commands to support agent-first enterprise workflows. The platform integrates existing offerings like Data 360, Customer 360, and Agentforce into a headless, API-driven layer where software agents can execute business processes without human interfaces. Analysts see it as Salesforce's bid to become the central execution layer for enterprise AI agents, but warn of significant vendor lock-in risks, unclear pricing, missing SLAs for MCP tool calls, and immature governance tooling. On the positive side, new MCP integrations allow external coding agents like Claude Code and Codex to access the Salesforce platform, reducing reliance on Salesforce's historically painful proprietary developer toolchain. Most features are in early or phased release, with some not available until May or June.

Salesforce launches Headless 360 to support agent‑first enterprise workflows