Sad Story Of My Google Workspace account suspension

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A business owner shares a firsthand account of being locked out of their Google Workspace super admin account after removing a recovery phone number while traveling abroad. Google's system conflated the recovery phone removal with authenticator removal, triggering a suspension. Despite having a logged-in laptop, passkeys, and backup codes, every recovery attempt failed. The suspension cascades into missed payroll, broken OAuth logins across multiple business tools (Pipedrive, CRM, internal systems), and 30-day email blackout. After 40+ hours, four open support tickets, and contradictory guidance from multiple reps, the issue remains unresolved.

4m read timeFrom zencapital.substack.com
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