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After @Pinterest @Airbnb @NotionHQ @cursor_ai, today it’s @eoghan @intercom publicly sharing that they’re finding it better, cheaper, faster to use and train open models themselves rather than use APIs for many tasks. 

And hundreds of other companies are doing the same without sharing.

Ultimately, I believe the majority of AI workflows will be in-house based on open-source (vs API). It took much more time than we anticipated but it’s happening now!

<p>After @Pinterest @Airbnb @NotionHQ @cursor_ai, today it’s @eoghan @intercom publicly sharing that they’re finding it better, cheaper, faster to use and train open models themselves rather than use APIs for many tasks. 

And hundreds of other companies are doing the same without sharing.

Ultimately, I believe the majority of AI workflows will be in-house based on open-source (vs API). It took much more time than we anticipated but it’s happening now!</p>

Intercom's CEO joins a growing list of tech leaders from Pinterest, Airbnb, Notion, and Cursor publicly sharing positive experiences with an AI-related tool or approach, as highlighted by Hugging Face's CEO Clement Delangue.