Uber recently detailed how it built Genie, an AI-powered on-call copilot designed to improve the efficiency of on-call support engineers. Genie leverages Retrieval-Augmented Generation (RAG) to provid

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Uber's AI-powered on-call copilot, Genie, has saved 13,000 engineering hours by answering over 70,000 questions across 154 Slack channels. Powered by Retrieval-Augmented Generation (RAG), Genie enhances incident response efficiency by leveraging existing knowledge sources. It avoids data-sensitive issues by using pre-approved sources and relies on user feedback to continuously refine its performance.

RAG-Powered Copilot Saves Uber 13,000 Engineering Hours