Expedia Group's Checkout team addressed increased revenue-impacting incidents by fostering a culture of operational excellence (OpEx). This involved monitoring key metrics, standardizing practices across teams, and emphasizing alignment, communication, and knowledge sharing. High-priority metrics like availability, performance, and security were tracked to ensure system reliability. As a result, incidents decreased, performance improved, and cloud costs were optimized, ultimately enhancing the traveler experience and business metrics accuracy.
Table of contents
Protect the BaseSummaryProblem statementWhat is Checkout?Formation of an OpEx forumChallenges and adaptationsProgress and growthExpansion and evolutionAnnual review and overall impactConclusionAppendixSort: