Expedia Group's Checkout team addressed increased revenue-impacting incidents by fostering a culture of operational excellence (OpEx). This involved monitoring key metrics, standardizing practices across teams, and emphasizing alignment, communication, and knowledge sharing. High-priority metrics like availability, performance,
Table of contents
Protect the BaseSummaryProblem statementWhat is Checkout?Formation of an OpEx forumChallenges and adaptationsProgress and growthExpansion and evolutionAnnual review and overall impactConclusionAppendixSort: