"Our engineers are quite for it… Artists are much more emotive." When it comes to AI, HR is on the front line between management and employees

Niki Head, people and development director at Stellar Entertainment, shares how AI is reshaping HR work in game development. On the positive side, AI tools in their HR system (HiBob) help summarize employee reviews and flag attrition risks, saving significant time. On the negative side, employees are using ChatGPT to write inflated grievances filled with outdated legal references, complicating HR investigations. She notes a clear divide between engineers (generally pro-AI) and artists (more resistant, fearing job displacement). Head argues HR cannot be fully replaced by AI because people management requires empathy, contextual judgment, and the ability to handle unpredictable human behavior. She also pushes back on predictions of full white-collar automation, while acknowledging AI bots work well for routine low-level queries.