This page elaborates why organization design matters and how it impacts the reliability of the services built by the organization. It introduces a new concept called consumer journey as the key insight to architecture product organizations that build cheap and high quality products at a high speed.

Substack is a platform for independent writers and journalists to publish and monetize their content. Through newsletters, articles, and podcasts, Substack offers insights into a wide range of topics such as politics, technology, culture, and personal development. Readers can subscribe to their favorite writers and receive regular updates, analysis, and commentary on the issues that matter to them. Additionally, Substack provides tools and resources for writers to grow their audience, engage with their readers, and monetize their content effectively.

Substack

Reliability in service design hinges not on budget or staff numbers, but on the shape of the organization, and how well its structure supports communication and interaction among teams. Emphasizing consumer journeys can unlock insights to create healthier organizational designs that foster reliable systems. The article explores how collaboration within a company parallels system dependencies and highlights the detrimental impact of frequent reorganization. Upcoming discussions will cover organizational patterns such as Smorgasbord, Kebab, and Cake, and methods to optimize system reliability via effective architecture.

Organization Architecture

<p>There were some good tidbits here.</p>
