Enterprises frequently fail to realize value from agentic AI not due to technology gaps but execution gaps. Drawing on experience with 1,000+ customers, AWS GenAI Innovation Center outlines what makes work 'agent-shaped': tasks with clear start/end/purpose, judgment across tools, observable and measurable success, and a safe failure mode. Three actionable steps are offered for leaders: identify a concrete workflow candidate, challenge leadership with accountability questions, and write a job description for the agent before any technology decision. Part II will address specific C-suite personas.
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