Building an Agentic AI teammate using Microsoft Agent Framework to handle user onboarding through email, with humans in the loop.

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Scott Logic

A team at Scott Logic built a proof-of-concept agentic user onboarding system using Microsoft Agent Framework, hosted on Azure. The system communicates via email (polled by an Azure Function using Graph API) and routes requests through a multi-agent pipeline: an Intent Agent determines the request type, an IT Agent handles human approval and entity extraction, an Onboarding Agent coordinates parallel registration in HubSpot and SharePoint (Excel workbook), and a Completion Agent reports results. The framework, which unifies Semantic Kernel and AutoGen, allowed small focused agents with short prompts, improving LLM reliability. A built-in DevUI aided development and stakeholder demos. Key takeaways include the value of dedicated single-purpose agents over large monolithic prompts, and the potential of email-based AI teammate interactions for routine tasks.

Microsoft Agent Framework - powering up your agentic teammate