What users believe they know about a user interface impacts how they use it. Mismatched mental models are common, especially with designs that try something new.

Anja Petry

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Mental models play a crucial role in user-interface design and influence how users interact with an interface. Users create mental models based on their background knowledge and past experiences. Examples of mental models in web design include online shopping carts, the behavior of the back button, and search bars. It is important for designers to understand and leverage users' mental models to create interfaces that align with their expectations.

Mental Models and User Experience Design