It is very important to choose the right users' management for Amazon Connect, especially if you plan for Global Resiliency in the future.  Amazon Connect is a contact center powered by Gen AI.  In this blog, you will learn how to choose the best users management for Amazon Connect.  There are different methods and on this blog I explained what I tested on my PoC.

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Learn how to choose the best users management for Amazon Connect, including methods and the use of SAML 2.0 for global resiliency.

Manage users for Gen AI-based Resilience Amazon Connect