Making Big Things Happen

A personal account from a former Atlassian design leader about forming a small 'Skunk Works' team to reimagine AI-native ITSM experiences inside a large public company. The team of nine spent two weeks prototyping new product concepts for Atlassian's Service Collection, resulting in two shipped products — Incident Command Center and Incident Prevention Center — both announced at Atlassian's TEAM US conference. The post reflects on how high-agency teams, strong leadership support, and focused time can drive meaningful innovation even in large, risk-averse organizations.