It’s time to shatter the service quo
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Atlassian is announcing its 'Service Collection' platform, positioning it as an AI-native replacement for traditional service desk tools. Key features include Rovo Service for autonomous multi-step workflow execution (available now), an Incident Command Center consolidating alerting and investigation with AI-driven root cause analysis (coming soon), and Solution Composer for generating service workflows from natural language descriptions (coming soon). The platform is built around the 'Teamwork Graph' data layer that connects people, tools, issues, and knowledge to provide context for AI models. The vision is proactive, invisible service that resolves issues before users notice them, with AI agents working alongside humans.
Table of contents
The era of AI-native serviceThe Atlassian advantageDelivering AI-native service experiences across Service CollectionService so good you don’t even know it’s thereSort: