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A tech support story about an IT manager at a tax office who didn't know basic technical concepts like command line or traceroute, despite being responsible for managing IT staff. The manager initially blamed the support technician for VPN connection issues but had to admit ignorance when asked to perform basic troubleshooting steps. The incident highlights the disconnect between management roles and technical knowledge in some organizations.

'IT manager' had never heard of a command line

The word “management” is a context modifier in the English language. It nullifies whatever came before it.

I mean, some of them have barely any knowledge at all, are you really surprised?

who on earth ever expected management to even know what <code>cd</code> is anyways?

Tell me you just started your first job without telling me you started your first job…