Inside Amazon's 890 Billion Returns Mafia

A breakdown of 'refund as a service,' a black market scheme where professional scammers use social engineering tactics against Amazon's customer service to fraudulently obtain refunds. Buyers purchase expensive items, hire scammers via Telegram who claim empty boxes, submit fake police reports, or bribe delivery drivers, and Amazon refunds the purchase. The scammer takes a 20% cut while the buyer keeps both the item and most of their money. Amazon tolerates significant fraud losses to maintain its no-questions-asked return policy. The networks are also allegedly linked to drug trafficking operations.