InfiniteWatch is building an AI-native customer interaction intelligence platform that unifies these streams into a continuous, real-time understanding of customer behavior and operational state. At its core is Confluent.

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InfiniteWatch, an AI-native customer interaction intelligence platform, uses Confluent as its event streaming backbone to unify fragmented customer signals from web sessions, voice systems, CRMs, support tools, and AI agent logs into real-time operational intelligence. The architecture follows a Capture → Stream → Enrich → Understand → Act pipeline, giving the platform burst absorption, durable event preservation, service decoupling, replayable intelligence, and multi-destination routing. InfiniteWatch joined the Confluent for Startups program in Q4 2025 and reached production by Q1 2026, using Confluent's connector to ClickHouse for downstream analytics.

InfiniteWatch + Confluent: Turning Customer Interaction Data into Real-Time Intelligence

From Startup Program to Production in One Quarter