Learn how the latest Omnistudio refactor enhances over 45 elements to meet WCAG 2.1 and 2.2 standards for highly accessible, compliant Omniscripts and Flexcards.

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Salesforce Omnistudio has undergone a major accessibility refactor, evaluating and improving over 45 elements across Omniscripts and Flexcards to meet WCAG 2.1 and 2.2 standards. Key enhancements include better form interactions (disabled attributes, autocomplete, less disruptive error handling), clearer visual indicators (checkmarks for selection, SVG alt text), and improved keyboard/screen reader support (correct ARIA roles, state change announcements, context-aware data table labels). The changes are opt-in via a toggle in the core designer to preserve backward compatibility for existing implementations, while new builds have accessibility enabled by default.

Improved Accessibility Features in Salesforce Omnistudio

What is accessibility and why is it important?