Jeff Geerling is a software developer, author, and open-source contributor known for his expertise in infrastructure automation and Drupal development. Readers can learn about DevOps practices, Ansible automation, and web development with Drupal. With blog posts, tutorials, and open-source projects, Jeff Geerling shares  insights and best practices for building and managing web infrastructure.

Jeff Geerling

The author experienced a significant drop in their AT&T Fiber Internet speed and faced frustrations with both AI-powered chatbots and human support. Despite being a programmer, they struggled to bypass the chatbot's confusion between 'WiFi' and 'Internet'. After multiple attempts, they reached a human support rep, who still failed to address the issue adequately by suggesting irrelevant fixes.

If AI chatbots are the future, I hate it

When more data comes and businesses will realize the levels of dissatisfaction after talking to an AI assistant vs a good support person these bots will be gone fast.
But in general, like always, businesses continue to solve problems by implementing them.

They can oftentimes be less helpful and more annoying than a grumpy person doing tech support.