Humans provide neccessary ‘checks and balance’ for AI, says Lattice CEO

Lattice CEO Sarah Franklin emphasizes the importance of maintaining human oversight and balance when implementing AI in organizations. She argues that companies should prioritize people and customer trust over cost-cutting through AI replacement, advocating for transparency, accountability, and narrow AI applications. Franklin believes successful companies will be those that augment human workers with AI rather than replacing them entirely, maintaining human connection as irreplaceable.