Linear shares how their internal teams use Linear Agent across CX, Product, and Engineering workflows. Three key workflows are detailed: converting customer emails into shipped features via Intercom integration and Triage Intelligence, turning Slack complaints into pull requests using the Slack agent and Code Intelligence, and enabling PMs to file and fix issues themselves using the agent. Recurring principles include keeping agents close to the source of work, introducing autonomy gradually, and deploying agents at friction points. The post also mentions upcoming features like Code Intelligence and custom MCP servers.
Table of contents
How emails from a customer become a shipped feature Stage 2: Route it to the right team automatically How a complaint in Slack ends up as a pull request When the person who noticed it can also ship it How you can get the most out of Linear Sort: