This article was co-authored by my inimitable teammate, Charlie Gerard.  Friction logging is a... Tagged with product, stripe, design, showdev.

Denis Bolkovskis

Mental Health

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Friction logging is a practice used by engineering teams to track and improve user experience. Stripe uses friction logs to share feedback and improve their products. The article provides tips for creating effective friction logs and highlights the importance of emotional intelligence in giving feedback.

How we use friction logs to improve products at Stripe