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Open Source Program Offices (OSPOs) are facing budget cuts and team downsizing. A practical approach to maintaining impact with fewer resources is building self-service documentation and Q&A channels. Drawing on experience at VMware, where internal best practice guides covering compliance, community participation, and project management helped a large OSPO scale across a massive organization, the post recommends creating internal knowledge bases and monitored community channels so that answers can come from across the organization, not just the OSPO team. Additional public resources from the TODO Group and CHAOSS are linked for reference.

How to scale OSPO work when budgets shrink and teams get smaller

Why documentation and self-service resources are essential for open source program offices facing downsizing.

How VMware scaled OSPO work with documentation