How do we conduct UX research when there is no or only limited access to users? Here are some workarounds to run UX research or make a strong case for it. An upcoming part of Smart Interface Design Patterns.

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Discover workarounds for conducting UX research without direct access to users, such as gathering insights from colleagues close to customers and observing users in their workplaces. Make a strong case for UX research by explaining its value and requesting small but steady commitments from stakeholders. Multiple resources like search logs, Jira backlogs, and support tickets can also provide valuable insights.

How To Run UX Research Without Access To Users — Smashing Magazine

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Gaining Insights Without Direct Access To Users