How to coach people through the Change Curve

Leaders need to understand and listen to their team members to effectively manage change. The Change Curve, developed by Elisabeth Kübler-Ross, outlines the emotional journey people experience during transitions: denial, self-criticism, confusion, acceptance, solutions, and commitment. Effective communication, especially during the early stages of denial and anger, is crucial. Active listening, which involves listening for content, structure, and deeply, helps leaders connect better with their teams. Open-ended questions and allowing silence in conversations are key techniques to improve understanding and support during changes.