Salesforce's Cyber Security Operations Center built an AI-driven triage system using Agentforce to handle product vulnerability reports submitted by third-party researchers. The system processes unstructured inputs across formats like PDFs and spreadsheets, infers product context from a large SaaS and on-premises portfolio, and generates triage recommendations within seconds. Engineers retain final decision authority in a human-in-the-loop model. The team handled a 30% year-over-year increase in report volume without adding headcount, achieved over 90% triage accuracy, and reduced delays by replacing email submissions with a structured web form. The agent integrates directly into Slack for seamless analyst workflows and supports continuous improvement through in-workflow feedback.
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