How our Customer Experience team works in Linear

Linear's Customer Experience team uses a four-stage workflow to transform customer feedback into product improvements. The process starts with collecting feedback through Intercom and Slack, routing it into triage queues monitored by engineering and product teams. Issues are then assigned to engineers who build solutions, and once merged, the GitHub integration automatically updates the status, prompting CX to close the loop with customers. The system relies on Linear's integrations with support tools, Triage Intelligence for automated categorization and duplicate detection, and triage rules to route work efficiently between teams.