Airlines face thin margins and fierce competition, making Customer Identity and Access Management (CIAM) a strategic lever often overlooked. Auth0 addresses several airline pain points: reducing friction in loyalty program sign-ups via Universal Login and passwordless authentication, driving self-service adoption to cut labor costs, and securing AI agents with machine-to-machine authentication and granular access controls. The post also covers enabling third-party AI agents (ChatGPT, Claude, Gemini) to access airline booking systems via MCP servers secured with OAuth 2.1, and protecting passenger data with attack protection, MFA, and bot detection.
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Improving Passenger Experience and LoyaltyDriving Operational Efficiency via Self-ServiceSecuring Airline AI AgentsPutting the ‘Agent’ in Travel AgentsProtecting Brand Reputation with Best-in-Class SecurityIdentity Is The Co-Pilot for Your Airline Digital StrategySort: