How I became good at leading incidents
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A practitioner shares lessons from leading over 100 incidents, covering key areas: understanding your deployment pipeline, knowing the full infrastructure stack, using good monitoring tooling (stack traces, hardware/app metrics, Sentry), reading stack traces effectively, and fostering the right team culture. Practical advice includes war room etiquette, the incident lead role, postmortem practices, and establishing formal incident processes with runbooks and chaos engineering.
Table of contents
Understand your deploymentsUnderstand the full stackGood toolingGet good at reading stack traceThe right cultureDo the homeworkSort: