Manual processes that work early on become bottlenecks as companies grow. A four-step framework helps engineers automate repetitive work: do the task manually first, document it as a standard operating procedure, convert stable procedures into scripts, and finally build self-service tools for non-engineers. This progression removes engineering as a blocker, empowers other teams to self-serve, and frees up time for high-value work. Real examples include building a CMS for appointment types that saved a month of engineering work annually.
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