Arran Campolucci-Bordi explains how AI-driven systems are reshaping hospitality operations, improving efficiency while keeping human interaction at the core.

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Arran Campolucci-Bordi, owner of a 50-year-old Liverpool restaurant, shares how AI tools like Ayra are reshaping hospitality operations by handling reservations, answering customer inquiries 24/7, and freeing staff to focus on in-person service. He frames AI as an operational support layer rather than a replacement for human interaction, noting that 58% of employees already save nearly five hours per week using AI tools. He also emphasizes that simplicity of adoption is critical, as restaurant owners often struggle not with resistance to technology but with uncertainty about implementation.

How AI is transforming hospitality operations while preserving human experience