Explore Salesforce engineered a system that allows Agentforce agents to render structured UI components directly from LLM responses.

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Salesforce Engineering

Salesforce engineer Utkarsh Jain explains how the Agentforce Connections feature converts LLM text responses into structured UI components like seat maps and carousels. The system had to solve when to render rich UI vs. plain text, how to preserve conversational context after UI interactions, and how to support diverse industries without breaking existing agent infrastructure. Key challenges included preventing over-formatting, maintaining guardrails so structured options don't restrict user intent, and mapping UI interactions back to conversational state. The capability now powers over 4 million sessions across 133,000+ agents and 1,000+ organizations.

How Agentforce Converts LLM Responses into Structured UI for Agents