7-Eleven built an AI-powered Technician's Maintenance Assistant using Databricks Agent Bricks to help field technicians quickly access equipment documentation. The system uses vector search with embeddings, routing agents for document and image queries, and integrates with Microsoft Teams. By migrating from AWS services to a unified Databricks platform, they reduced response times from minutes to seconds, eliminated manual reindexing, and improved first-time-fix rates while lowering infrastructure overhead.
Table of contents
Empowering Technicians Across Every StoreCreating a Unified and Faster Way for Technicians to Find Equipment InformationBuilding the Technician’s Maintenance Assistant (TMA)Document Storage and IndexingMicrosoft Teams IntegrationSort: