Staff have been caught using free AI tools for help.

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Health New Zealand has warned staff in Mental Health and Addiction Services against using free AI tools like ChatGPT, Claude, and Gemini to write clinical notes, citing data security, privacy, and accountability concerns. A memo sent to Rotorua Lakes district staff states that violations could result in formal disciplinary action. HNZ policy requires all AI tools to be registered with its national AI advisory group before use. The Public Service Association union argues that staff are turning to unapproved tools due to enormous workload pressure, and that threatening disciplinary action is the wrong response — HNZ should instead invest in proper training and approved tools like Heidi, an AI scribe already being rolled out in emergency departments.

Health NZ staff told to stop using ChatGPT to write clinical notes

Staff turning to AI tools under 'enormous pressure' - union