Gou Rao shares how Neubird’s Hawkeye uses LLMs to help DevOps teams diagnose issues and automate root cause analysis.

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Gou Rao, co-founder of Neubird, discusses how their AI-powered tool Hawkeye transforms DevOps incident response by using LLMs to reason across telemetry data rather than just generate responses. Unlike traditional AI assistants, Hawkeye acts as a digital engineer that investigates logs, metrics, and traces to diagnose issues and suggest remediation steps. The system prioritizes accuracy over speed, taking minutes to provide well-reasoned analysis while showing its chain of thought for transparency. Currently focused on recommendations rather than autonomous actions, Hawkeye helps teams from startups to enterprises reduce time spent on alert triage and root cause analysis.

Gou Rao on Agentic Systems in DevOps