A practical guide for tech leads and engineering managers on delivering difficult feedback effectively. Covers core principles (be specific, address behavior not character, act early, keep it private), a structured conversation framework, how to handle common emotional reactions like defensiveness or silence, follow-up practices, and common mistakes to avoid such as the feedback sandwich or vague criticism. Also addresses what to do when feedback doesn't lead to improvement.
Table of contents
Why Hard Feedback MattersPrinciplesThe ConversationHandling ReactionsFollowing UpCommon MistakesWhen It Doesn’t WorkThe Hardest PartSort: