The "SaaSpocalypse" isn't the end of SaaS - it's a shift from access-based pricing to outcome-based value, says Clickatell.

TechCentral

The so-called 'SaaSpocalypse' in software markets signals a fundamental shift from seat-based to outcome-based pricing, driven by AI agents that can execute work previously requiring many users. Enterprise software is being repriced around measurable business impact rather than user access. AI agents must be paired with orchestration and governance to deliver auditable, compliant outcomes at scale. Customer-facing conversational environments are emerging as key commercial surfaces where end-to-end journey completion becomes the primary value metric. Organizations that align pricing, governance, and orchestration around measurable outcomes will define the next era of enterprise software.

From seats to outcomes – why enterprise software is being repriced

Read: Clickatell: Agentic AI turns automation into consequence